How long can I keep my Lush new product open for?
The Answer
All lash adhesives
Unopened 6 months
Opened 8 weeks
Glue removers (both cream and gel) -
12 months once opened
Primer - 12 months once opened
Tweezer glue remover - 12 months once opened
All lushlift products - 2 years unopened
28 days once open but you must stick tape & ensure it is airtight
Do you accept multiple payment methods?
Could you tell me what postage methods are available?
The Answer
DPD 24hrs and even offer you Free shipping on orders £75.00
If I have paid for first class will I get my order tomorrow?
The Answer
If your order is placed before 1pm Monday-Friday then your order will be shipped the day your order is placed. All parcels are shipped via DPD 24hr and therefore will be subject to DPD postal guidelines.
Can I speak to someone to discuss my order?
.
The Answer
Of course, you may email your enquiries to sales@lush-lash.com, use the messenger button on screen or you can speak to a member of our team on 03335779474
Can I track my order?
The Answer
You can indeed! As soon as your order has been shipped you will receive an email confirmation and your tracking will be updated on this for you to track via the DPD website.
Can I do an in-store pick up?
The Answer
Unfortunately, due to COVID 19, we have now disabled in store pick up & all orders are now shipped to you directly
I love your products...can I get samples?
The Answer
You can indeed! All our lashes & lushlift have samples available online. We also offer our full size adhesives at 50% off for you to test. Pop in SAMPLEGLUE at check out.
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What is included in the lash kits?
The Answer
We have multiple lash & brow kits available to purchase online. Each kit available to order has a list of the kit contents & all the items included within that kit
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I am a beginner, which adhesive would you recommend?
The Answer
We would definitely recommend our sparkle adhesive. This adhesive is black in colour & 1-2 second drying so it’s just right for those starting out and we use this in our training academy for our students also.
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What can i do if I can't log in
The Answer
Upon Signing up, You input your email and chose a password. Providing you added your mobile number, you can use this to reset your password
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What if i still can't log in?
The Answer
If you have forgotten your password you can use our automated system to reset it to a new one, but try and keep it safe.
If all else fails, email info@conceptoriginal.co.uk and one will be provided for you
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